Terms of Service Agreement
Mako Moco LLC d/b/a The Total Package Company
Effective Date: June 17, 2026
These Terms of Service and Purchase Agreement ("Agreement") govern your use of the website, products, services, reservations, travel packages, accommodations, event packages, consulting services, and related offerings provided by Mako Moco LLC d/b/a The Total Package Company ("Company," "we," "our," or "us").
By accessing our website, purchasing a package, making a reservation, submitting payment, or using our services, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement.
1. Nature of Services
The Total Package Company provides curated event experiences, lodging accommodations, hospitality services, transportation rentals, concierge services, event packages, consulting services, and related offerings.
Consulting services may include, but are not limited to:
Hotel management
Call center management
Marketing services
Website services
Ticketing management
Access control
Event coordination
Operational consulting
The Company acts as an independent intermediary and package provider coordinating services offered by third-party providers, including:
Hotels, resorts, guest houses, and vacation rentals
Event organizers and promoters
Venues
Ticketing providers
Transportation providers
Restaurants and bars
Activity and excursion operators
Vendors and contractors
The Company does not own, manage, control, or operate these third-party providers and cannot guarantee their performance.
The Total Package Company is not the organizer, owner, promoter, or operator of any festival, concert, or event unless expressly stated in writing.
2. Eligibility
You must be at least eighteen (18) years old and legally capable of entering into binding agreements.
By making a reservation or purchase, you represent that all information provided is accurate and complete and that you have authority to act on behalf of all guests included in the reservation.
3. Reservation Confirmation
Reservations are not guaranteed until:
Payment requirements have been satisfied;
Inventory remains available; and
The Company issues written confirmation.
Availability is subject to change until confirmed.
4. Pricing, Payments, Deposits, and Payment Plans
All prices are listed in U.S. Dollars unless otherwise stated.
Prices are subject to change until a reservation is confirmed.
Unless otherwise stated in writing:
Deposits are non-refundable.
Service fees are non-refundable.
Payments secure inventory and administrative services immediately upon purchase.
Deposits may not be transferred to another event, package, reservation, or calendar year.
For payment plans:
Future payments may be charged automatically using the payment method on file.
Customers are responsible for maintaining valid payment information.
Missed or declined payments may result in cancellation of the reservation.
Reinstatement of cancelled reservations is not guaranteed.
Failure to complete scheduled payments does not entitle the customer to a refund of prior payments.
If final payment is not received by the applicable deadline, reservations may be cancelled, inventory released, and previously paid amounts forfeited in accordance with package terms.
5. Cancellations and Refunds
Most purchases are non-refundable, unless otherwise stated. All cancellation requests must be submitted in writing. Cancelling a reservation, booking or ticket does not guarantee a refund.
Unless expressly stated otherwise in writing:
All purchases are non-refundable
Deposits are non-refundable.
Service fees are non-refundable.
No refunds will be issued for unused portions of a package.
No refunds will be provided due to:
Failure to attend
Missed flights
Travel delays
Personal emergencies
Work schedule changes
Failure to obtain travel documentation
Weather affecting personal travel arrangements
Any refund eligibility shall be governed by the sole discretion of the company.
6. Name Changes and Guest Transfers
Guest name changes or transfers may be permitted at the Company's sole discretion.
Additional fees may apply.
Certain hotels, ticket providers, or event organizers may prohibit transfers entirely.
The Company cannot guarantee approval of any requested change.
7. Room Occupancy Responsibility
The primary purchaser is responsible for:
Assigning roommates;
Collecting payments from roommates;
Ensuring occupancy requirements are satisfied.
If an occupant cancels, fails to pay, or otherwise defaults, the primary purchaser remains responsible for all outstanding balances.
8. Travel Requirements
Customers are solely responsible for:
Transportation arrangements
Identification
Passports
Visas
Health requirements
Insurance
Compliance with applicable travel regulations
Failure to satisfy travel requirements does not constitute grounds for cancellation or refund.
9. Hotel and Accommodation Policies
Guests agree to comply with all hotel and accommodation policies, including:
Occupancy limits
Check-in requirements
Security deposits
Resort fees
Property rules
Pet policies
Damage policies
The Company is not responsible for guest removal from a property due to policy violations.
Any charges assessed by the accommodation provider remain the responsibility of the guest.
10. Event Changes
Events, accommodations, schedules, artists, performers, venues, amenities, programming, and experiences may change at any time and without notice.
Such changes do not constitute grounds for cancellation or refund. The Company will attempt to make reasonable and comparable amendments when required.
11. Event Postponement or Rescheduling
If an event is postponed or rescheduled:
Reservations may automatically transfer to new dates when possible.
Refund eligibility shall be determined by the applicable event organizer, hotel provider, and package terms.
The Company is not obligated to issue refunds beyond amounts recovered from third-party providers.
12. Force Majeure
The Company shall not be liable for delays, interruptions, modifications, or cancellations resulting from circumstances beyond its reasonable control, including:
Hurricanes
Tropical storms
Floods
Fire
Natural disasters
Acts of God
Public health emergencies
Government actions
Labor disputes
Transportation interruptions
Venue closures
Utility failures
Supplier defaults
Acts of terrorism
Any refunds, credits, or transfers shall be governed by the policies of the applicable third-party providers.
13. Assumption of Risk
Participation in travel, events, entertainment activities, excursions, nightlife, transportation, water activities, and hospitality experiences involves inherent risks.
By purchasing a package or using our services, you voluntarily assume all such risks.
14. Release of Liability
To the fullest extent permitted by law, you release and hold harmless Mako Moco LLC d/b/a The Total Package Company, its owners, officers, employees, contractors, affiliates, agents, and representatives from claims arising out of:
Injury
Illness
Death
Property damage
Theft
Travel interruptions
Event cancellations
Third-party negligence
15. Limitation of Liability
To the fullest extent permitted by law, the Company's maximum liability for any claim shall not exceed the amount paid directly to the Company for the package or service giving rise to the claim.
The Company shall not be liable for indirect, incidental, consequential, punitive, special, or lost-profit damages.
16. Third-Party Providers
Hotels, event organizers, venues, transportation providers, ticketing companies, vendors, and contractors are independent entities.
The Company is not responsible for their actions, omissions, policies, services, or performance.
Any disputes concerning third-party services must be addressed directly with the applicable provider.
17. Chargebacks
Customers agree not to initiate a chargeback for charges authorized under this Agreement without first providing the Company a reasonable opportunity to resolve the dispute.
Improper chargebacks may result in:
Collection activity
Legal action
Recovery of attorney's fees and costs where permitted by law
18. User Conduct
You agree not to:
Violate applicable laws;
Use services fraudulently;
Interfere with website functionality;
Attempt unauthorized access to systems;
Misrepresent your identity.
The Company reserves the right to refuse service or terminate reservations for violations of this Agreement.
19. Intellectual Property
All website content, logos, branding, graphics, text, images, designs, software, and marketing materials are owned by or licensed to the Company and are protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written consent.
20. Privacy
Use of our services is also governed by our Privacy Policy, which is incorporated into this Agreement by reference.
21. Travel Insurance Recommendation
The Company strongly recommends purchasing travel insurance covering:
Trip cancellation
Trip interruption
Medical emergencies
Weather-related disruptions
Supplier default
Lost baggage
Customers acknowledge that travel insurance has been offered or recommended and assume responsibility for any decision not to purchase coverage.
22. Dispute Resolution
The parties agree to first attempt to resolve disputes through good-faith negotiation.
If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in Monroe County, Florida, except where prohibited by law.
Each party shall bear its own legal fees and costs unless otherwise awarded by the arbitrator.
23. Governing Law
This Agreement shall be governed by and construed under the laws of the State of Florida.
Venue for any legal proceeding not subject to arbitration shall be located exclusively in Monroe County, Florida.
24. Severability
If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
25. Modifications
The Company reserves the right to modify this Agreement at any time.
Updated versions will be posted on the Company's website with a revised Effective Date.
Continued use of our services constitutes acceptance of any revised Agreement.
26. Contact Information
Mako Moco LLC d/b/a The Total Package Company
Email: office@makomoco.com
Phone: 305-902-4492
27. Agreement Acceptance
By checking the acceptance box during checkout, submitting payment, signing electronically, making a reservation, or otherwise using the Company's services, you acknowledge that:
You have read this Agreement;
You understand this Agreement;
You agree to be legally bound by this Agreement; and
You have authority to accept this Agreement on behalf of all guests included in the reservation.