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Privacy Policy

Mako Moco LLC d/b/a The Total Package Company

Effective Date: June 17, 2026


Mako Moco LLC, doing business as The Total Package Company (“TPC”,"Company," "we," "our," or "us"), respects your privacy and is committed to protecting your personal information. 


This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, purchase a package, register for an event, contact us, or otherwise interact with our services.


By using our website or services, you agree to the terms of this Privacy Policy.


1. Information We Collect

We may collect the following categories of information:

Information You Provide

  • Name

  • Mailing address

  • Email address

  • Telephone number

  • Date of birth (when required for travel or event purposes)

  • Emergency contact information

  • Payment and billing information

  • Travel preferences and accommodation requests

  • Accessibility or special accommodation requests

  • Information submitted through forms, surveys, contests, or customer support inquiries


Booking and Event Information

When purchasing a package, event ticket, hotel reservation, transportation service, or VIP experience, we may collect:

  • Reservation details

  • Travel dates

  • Hotel selections

  • Event attendance information

  • Guest names and room assignments

  • Package preferences


Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Referring websites

  • Usage and analytics data

  • Cookies and similar tracking technologies


2. How We Use Your Information

We use personal information to:

  • Process reservations and purchases

  • Coordinate accommodations and event-related services

  • Communicate booking confirmations and updates

  • Provide customer service and support

  • Respond to inquiries

  • Improve our website and services

  • Send marketing communications and promotional offers

  • Conduct analytics and business operations

  • Detect fraud and maintain security

  • Comply with legal obligations


3. SMS / Text Messages Communications and Consent 

By providing your phone number to the Company, you expressly consent to receive SMS/text messages from Mako Moco LLC d/b/a The Total Package Company at the number provided.

These messages may include:


Transactional Messages (Service-Related)

  • Reservation confirmations

  • Payment confirmations and receipts

  • Payment reminders and installment notices

  • Booking updates or changes

  • Event or hotel logistics

  • Customer service communications


Marketing & Promotional Messages

  • Promotional offers and discounts

  • Event announcements and presale access

  • Package upgrades and VIP opportunities

  • Marketing campaigns and reminders

  • Special announcements from The Total Package Company


Message Terms

  • Message frequency may vary

  • Message and data rates may apply depending on your mobile carrier

  • Consent to receive marketing text messages is not a condition of purchase

  • You may opt out at any time by replying STOP to any SMS message

  • You may request assistance by replying HELP


By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you consent to receive both transactional and marketing messages from the Company.


4. Sharing of Information

We do not sell personal information.

We may share information with trusted third parties as necessary to provide our services, including:

  • Hotels and lodging partners

  • Event organizers and promoters

  • Ticketing providers

  • Transportation providers

  • Payment processors

  • Technology and hosting providers

  • Marketing and communications vendors

We may also disclose information:

  • To comply with legal requirements

  • To enforce our agreements

  • To protect the safety, rights, or property of our customers or business

  • In connection with a merger, acquisition, or sale of company assets


5. Payment Processing

Payments are processed through secure third-party payment processors. We do not store complete credit card information on our servers.


Please review the privacy policies of payment providers used during checkout for additional information regarding their data practices.


6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate our website

  • Remember preferences

  • Analyze website traffic

  • Improve user experience

  • Support marketing and advertising efforts


Most browsers allow you to disable cookies through browser settings; however, certain website functions may not operate properly if cookies are disabled.


7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.


8. Data Retention

We retain personal information for as long as necessary to:

  • Fulfill the purposes described in this Policy

  • Complete transactions and reservations

  • Maintain business records

  • Comply with legal, accounting, and tax obligations

  • Resolve disputes and enforce agreements


9. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

  • Access to information we maintain about you

  • Correction of inaccurate information

  • Deletion of personal information, subject to legal exceptions

  • Opting out of marketing communications


To exercise these rights, contact us using the information below.


10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate parental consent. If we become aware that such information has been collected, we will take reasonable steps to delete it.


11. Third-Party Websites

Our website may contain links to third-party websites, including hotel partners, event organizers, ticketing platforms, and social media platforms.


We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing information.


12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date. Continued use of our website or services following changes constitutes acceptance of the revised policy.


13. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:


Mako Moco LLC d/b/a The Total Package Company

Email: office@makomoco.com

Phone: 305-902-4492


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